Business Transformation Lead

3 weeks ago


London, Greater London, United Kingdom Clearwater People Solutions Ltd Full time

Clearwater People Solutions Ltd is seeking a skilled Business Transformation Lead to drive impactful business change initiatives, focusing on process improvement, customer journey enhancements, and operational efficiency.

The ideal candidate will have a proven track record of managing projects that drive organisational transformation, including process automation and customer-centric solutions.

We estimate the salary for this role to be around £55,000 per annum, based on industry standards and the location in London.

Key Responsibilities:

  • Lead business change projects from initiation to delivery, ensuring alignment with organisational objectives and timelines.
  • Develop comprehensive project plans, including scope, milestones, resource allocation, and budgets.
  • Manage projects that involve the automation of business processes, enhancing operational efficiency and accuracy.
  • Oversee initiatives aimed at optimising the customer journey, ensuring a seamless and engaging experience.
  • Collaborate with cross-functional teams to gather requirements, define project goals, and implement solutions.
  • Identify, analyse, and mitigate project risks to ensure successful outcomes.
  • Ensure stakeholder engagement through regular communication, updates, and collaboration.
  • Monitor project progress, manage changes to scope or schedule, and deliver regular status reports.
  • Maintain meticulous project documentation, including lessons learned and best practices.


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