Data Analyst Manager

3 days ago


London, Greater London, United Kingdom M&S Full time
About the Role

We are seeking a highly skilled Data Analyst Manager to join our team. As a key member of our analytics function, you will be responsible for developing and evolving our Customer Experience measurement framework to help M&S understand our customers' experience in the markets we operate.

Key responsibilities include:

  • Delivering impactful customer insight reporting that provides timely, accurate data and insights across different markets from an omnichannel perspective.
  • Gathering data through multiple customer touchpoints/CX measures to identify trends and provide insights to assist key stakeholders.
  • Building and rolling out a customer focus group in key strategic markets, deep diving to understand key issues and share findings with key stakeholders.

Salary Range: £60,000 - £80,000 per annum, depending on experience.

About Us

Marks and Spencer is a unique British heritage brand with a history of 'firsts'. We enjoy the fact that everything we do has the potential to impact and delight over 29 million customers daily.

What We Offer

As a Data Analyst Manager at M&S, you can expect a competitive salary, a generous pension scheme, and access to a fantastic range of wellbeing support for all colleagues. You will also have opportunities to develop your skills and advance your career within the company.


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