Business and Service Delivery Specialist
1 month ago
We're seeking an IT Service Delivery Business Analyst to join our Digital Workspace team. This role involves helping the team navigate complexities through analysis and problem-solving.
Key responsibilities include:
- Running analysis within complex projects and workstreams
- Analyzing present and future business processes to drive continuous improvements
- Creating reports to communicate valuable information throughout the team and the business
- Helping monitor, maintain, and improve the quality of IT products/services through analytics
- Developing documentation materials and training literature where beneficial
- Managing business leader and stakeholder relationships
Requirements include:
- A bachelor's degree in Business Administration, Finance, Information Systems, Mathematics, Statistics, or related field
- A minimum of five years of experience in business and technical requirements management, process modeling, verification, and methodology development
- Data analytics, interpretation, and visualization techniques, including advanced use of software such as Tableau, Microsoft Excel, and Power BI
- Strong problem-solving skills with an analytical mindset, able to negotiate with multiple businesses and stakeholders
- An open-minded, flexible, and creative approach to work
- Proficiency in a wide array of computer applications
Added bonus if you have experience in the Financial Services, Banking, Payments, or Technology industry.
We offer a competitive salary and benefits, time to support charities, and a global employee assistance program.
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