Quality Assurance Specialist
2 weeks ago
About the Role:
The Quality Assurance Specialist will be responsible for maintaining and implementing the required standards for food safety, legality, and quality, ensuring daily compliance with BRC standards across operations. This role includes managing the QA department and overseeing New Product Development (NPD).
- Implement defined systems and procedures for accurate assessment, monitoring, and documentation of quality in a timely manner.
- Maintain and continually improve the site Quality Management System (QMS) to ensure it remains robust and fit for purpose, including internal audits, hygiene protocols, HACCP, traceability, specifications, supplier approval, work instructions, customer complaints, non-conformance management, concessions, quarantines, corrective actions, and pest control.
- Collaborate with the Technical Manager to ensure all products, both existing and new, undergo thorough risk assessments as part of the HACCP process.
- Oversee the completion of all QA daily tasks and address any non-conformance issues promptly.
- Plan and assess QA team performance against yearly targets through regular reviews and communication.
- Train factory staff on BRC standards, customer requirements, and related documentation, ensuring training records are properly maintained.
- Monitor and investigate customer complaints, implementing corrective actions as needed.
- Publish monthly KPI dashboards for Senior Management, highlighting critical concerns and monitoring trends.
- Conduct micro monitoring and reporting of issues, including ATP.
- Order and maintain stock levels required for all QA functions.
Qualifications:
- Thorough knowledge of food safety legislation and labeling requirements.
- Previous experience in technical specification management and proficiency with ERP software.
- Degree in Food Science (or related field) and HACCP qualified.
- Strong people management skills with a solution-focused approach.
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