Head of Service Delivery Excellence

20 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Siemens Gas and Power GmbH & Co. KG Full time
About Siemens Gas and Power GmbH & Co. KG

We are a leading provider of energy solutions, and this role is an exciting opportunity for you to join our team as a Head of Service Delivery Excellence. As part of our organisation, you will have access to innovative projects and flexible working arrangements. Our benefits package includes medical benefits, parental leave, and remote work options.

About the Role

This challenging and rewarding role requires someone who can develop both internal and external customer relationships. You will be responsible for implementing Health, Safety, and Environmental standards, driving a culture of change and continuous improvement. Your ability to manage operational and capital budgets will be key to driving cost efficiency and supporting increased order intake and profitability.

  • Estimated Salary: €65,000 - €85,000 per annum
What You'll Do

You will lead on Health, Safety, and Environmental issues, ensuring a proactive approach within the department. You will also develop a service culture, maximizing responsiveness and customer focus, and fostering strong customer relationships. Additionally, you will ensure commitments from service centres are delivered on time and in full, exceeding customer expectations.

  • Role model EHS behaviors, continually improving the EHS culture within service centres.
  • Ability to develop both internal and external customer relationships.
  • Strong financial management skills to align performance, spend, and investment with business targets.
  • Strategic planning capabilities to align resources with business opportunities.
  • Commitment to maintaining and improving quality systems, addressing causes of non-conformance.


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