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IT Support Specialist

2 months ago


Derbyshire, United Kingdom SF Technology Solutions Full time
Job Summary

As a Help Desk Administrator at SF Technology Solutions, you will be responsible for providing first-line technical support to our users. This role requires excellent communication skills, a strong understanding of IT systems, and the ability to troubleshoot complex issues.

Key Responsibilities
  • Respond to IT support requests and log incidents using our helpdesk software.
  • Ensure accurate and thorough documentation of all incidents and issues.
  • Provide troubleshooting, diagnosis, and resolution for IT incidents to minimize disruption to users.
  • Support users in following IT security best practices and assist Infrastructure Engineers with related investigations.
  • Collaborate with Infrastructure Engineers on various projects and contribute to the ongoing development of the Business Systems Department.
Requirements
  • Excellent communication and problem-solving skills.
  • Strong understanding of IT systems and infrastructure.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and troubleshooting skills.
  • Ability to work collaboratively as part of a team.