Account Manager

1 month ago


East Grinstead, West Sussex, United Kingdom International Logistics Group Full time
About Us

We're a leading logistics company, specialising in high-quality order fulfilment and delivery services. Our clients are premium brands, operating in the beauty, fashion, and wellbeing sectors. Our mission is to help them succeed. We're a people business, investing in training and development, recognising and rewarding our people's achievements, and creating opportunities for them to progress within our company. We understand the importance of work-life balance, so we fund social events, including our annual party. Each year, we celebrate in style, present our annual employee awards, and recognise the people that make our business so special.

The Role

As a Customer Service Account Executive, you will provide front-line telephone and email support to a portfolio of clients, understanding their bespoke requirements and providing a high level of customer response and service. Your key responsibilities will include:
  1. Resolving day-to-day queries relating to the successful delivery of goods
  2. Processing all customer correspondence in line with our Customer Service Standards
  3. Working closely with Customer Services, Warehouse Team Leaders, and external customers to ensure the smooth running of all contracts
  4. Actively supporting operational change while effectively minimising disruption to production and service
  5. Managing live chat, dealing with any inbound queries, and passing these on to the relevant departments within agreed timeframes
What We're Looking For

We're seeking a highly organised and methodical individual with previous knowledge and experience of delivery services. You'll need to demonstrate excellent customer service skills, working to deadlines and SLA commitments, and have previous financial responsibility. You'll also need to be proficient in MS Office, particularly Excel and Outlook, and have proven ability to work effectively as part of a team. Good interpersonal skills, a good standard of written and verbal communications, and the ability to complete work that requires a high degree of accuracy are essential. Please be aware that we will be considering applications as we receive them and arranging interviews accordingly.
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