Ward Administrator and Activities Coordinator – Goodman House

4 weeks ago

London, Greater London, United Kingdom Royal Hospital for Neuro-disability Full time
Job Title: Ward Administrator and Activities Coordinator

We are seeking a charismatic and dynamic individual to join the Royal Hospital for Neuro-disability (RHN) as a Ward Administrator and Activities Coordinator in our Neurobehavioural service at Goodman House.

About the Role

This is a brand-new role offering the opportunity to make a significant, front-facing impact on our patients, residents, and visitors. Your primary responsibility will be to manage various administrative duties on the ward and coordinate activities that enrich the experience and wellbeing of our residents.

Key Responsibilities
  • Manage various administrative duties on the ward, including admissions and discharge notes, menu and stationery ordering, and booking hospital and leisure transports.
  • Coordinate activities that enrich the experience and wellbeing of our residents, including social and leisure activities, and community trips.
  • Work with the multidisciplinary team to develop new systems and ensure good ideas and innovation are shared across all wards.
  • Ensure personal and mandatory training is up to date and take responsibility of own personal development.
  • Maintain oversight of ward stores/ supplies budget and ordering.
  • With support, manage the DOLS electronic system by ensuring timely assessment and reviews by local authority, following up pending DOLS application and updating each patient's record by uploading their DOLS paperwork/ documents.
  • Booking and arranging hospital appointments, clinical escorts and transport via hospital ambulance and/or HATS.
  • To scan and upload documentation to EPR in timely manner.
  • Ordering food and advising patients on menu choices.
  • Develop and maintain Ward notice boards. Liaise with the Communications Team for support to ensure these Boards are kept up to date.
  • Work closely with the Leisure and Family Services Lead to ensure we are working with the same focus and in accordance with the Patient Strategy.
  • Work with the Admissions Office to ensure that patient admission documentation is available within the Ward prior to the admission of a patient.
Requirements
  • Experience in working with individuals with complex needs and behaviours that challenge in supporting them to live a full and active life.
  • Organised approach to work with high emphasis on detail and accuracy. Awareness of the issues of confidentiality.
  • Able to respond flexibly to changing situation, prioritise appropriately and deal calmly with unexpected events.
  • Innovative, able to work autonomously and take responsibility appropriately.
  • Good oral and written communication skills.
  • Computer and work media (ie workplace) literate, knows how to use MS Word, Excel, Powerpoint, Publisher and Outlook.
Desirable
  • Full UK driving licence.
  • NVQ level 3 or equivalent experience in a related subject i.e. Health and social care.
  • Experience in working with individuals with behaviours that challenge and supporting them to live full and active lives.
  • Work alongside MDT in empowering families and carers to understand the patient's condition and participate in their journey, thereby enriching meaningful social and leisure activities for our patients.
  • Support residents to pursue social and leisure activities in line with their needs/wishes.
  • Interact with relatives and or visitors either in person or by telephone. Ensure they are aware of any future events, appointments, co-ordinate home visits, arrange family meetings as directed.
  • Provision and co-ordination of administrative and clerical support to the ward, including assessment arrangements, appointment setting, diary maintenance and production of reports for the work area allocated.
  • Ensure key lifestyle hobbies and interests are embedded and celebrated on the ward such as resident, staff and family birthday parties, anniversaries and any National or Global event themes that we can adopt and celebrate on the ward.
  • Achieve person-centered and values-driven outcomes by supporting the MDT in enhancing patients' and residents' quality of life, emotional well-being, and social integration through leisure activities.
What We Offer

We are proud to be a diverse and inclusive employer that respects and values the differences of our people to achieve their full potential.

We offer a range of benefits, including competitive salary, excellent training and development opportunities, and a supportive and inclusive work environment.

Apply for this role

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