Customer Experience Coordinator
10 hours ago
We are seeking an experienced Customer Experience Coordinator to join our team at EG On The Move, a leading UK-based petrol forecourt and convenience retailer.
Estimated Salary: £12.25 per hour
Bonus Scheme: Quarterly Bonus Incentive
Job OverviewThis role is responsible for delivering exceptional customer experiences across all touchpoints.
You will be responsible for running shifts, coaching team members, and fostering a positive learning environment.
You will work closely with the management team to achieve results and create exceptional customer experiences.
Main Responsibilities- Develop and implement strategies to improve customer satisfaction and loyalty.
- Train team members on customer service standards and expectations.
- Maintain high standards of customer service and ensure excellent customer satisfaction.
- Minimum 1-year experience in a customer-facing role, preferably in a retail or hospitality environment.
- Ability to work flexible hours, including evenings and weekends.
- Strong communication and interpersonal skills.
- 15% Food to Go Discounts at Greggs, Starbucks, Subway, Cinnabon, Chaiiwala & Sbarro.
- Annual Leave Entitlement.
- Learning & Development Opportunities.
- Employee Life Assurance.
- Employee Assistance Program.
- Free Eye Test.
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