Customer Experience Coordinator

10 hours ago


Barnstaple, Devon, United Kingdom Starbucks Full time
Job Title: Customer Experience Coordinator

We are seeking an experienced Customer Experience Coordinator to join our team at EG On The Move, a leading UK-based petrol forecourt and convenience retailer.

Estimated Salary: £12.25 per hour

Bonus Scheme: Quarterly Bonus Incentive

Job Overview

This role is responsible for delivering exceptional customer experiences across all touchpoints.

You will be responsible for running shifts, coaching team members, and fostering a positive learning environment.

You will work closely with the management team to achieve results and create exceptional customer experiences.

Main Responsibilities
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Train team members on customer service standards and expectations.
  • Maintain high standards of customer service and ensure excellent customer satisfaction.
Requirements
  • Minimum 1-year experience in a customer-facing role, preferably in a retail or hospitality environment.
  • Ability to work flexible hours, including evenings and weekends.
  • Strong communication and interpersonal skills.
What We Offer
  • 15% Food to Go Discounts at Greggs, Starbucks, Subway, Cinnabon, Chaiiwala & Sbarro.
  • Annual Leave Entitlement.
  • Learning & Development Opportunities.
  • Employee Life Assurance.
  • Employee Assistance Program.
  • Free Eye Test.


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