Incident Response Strategist
2 days ago
At Anthropic Limited, we are seeking an experienced Incident Response Strategist to lead our global technical operations and drive the growth of our incident program. This role will be responsible for partnering with cross-functional teams across the organization to build strong foundations and processes around incident response. The successful candidate will also be part of our on-call team, supporting urgent issues across the organization.
Your Key Responsibilities:
• Enable the continued growth of Anthropic's incident program by owning key areas
• Act as an on-call incident commander, and first point of escalation, during incidents of varying levels of severity
• Ensure internal and external communications during incidents meet our commitments to safety and transparency
• Collaborate with teams across the organization to manage policies and procedures that drive our incident response program
• Foster a culture of blameless learning from incidents, supporting incident reviews and identifying critical remediations
You may be a good fit if you:
• Have at least 3 years of experience working as an incident manager in a technology company, preferably in a high-growth environment
• Are comfortable participating in regular on-call responsibilities as part of a small team
• Have a demonstrated ability to troubleshoot complex issues
• Have a knack for identifying and implementing efficient processes and policies
• Excel as a member of cross-functional teams building frontier technologies and want to develop a deep understanding of our technical teams and what we are building
• Have excellent project management, analytical, and problem-solving skills
• Have strong communication skills especially when working with technical stakeholders
• Thrive in working independently in fast-paced, high-volume, ambiguous environments
• Have a passion for navigating complex situations with an eye on customer experience
We offer:
$150,000 - $180,000 per year, depending on experience
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