Senior Claims Manager, AVP – Professional Indemnity and Financial Lines
2 weeks ago
We are seeking a highly skilled and experienced Senior Claims Manager to lead our Financial and Professionals Lines Complex Claims Team. As a key member of our team, you will be responsible for managing a high-performing team of 6 Senior Claim Professionals and developing the strategy, direction, workflow, and quality of the broader teams, including the Central Claims function.
Key Responsibilities:- Oversee a team of 6 Senior Claim Professionals led by a Team Manager.
- Develop, communicate, and execute claim philosophy and strategic initiatives for a market/product segment or region based on the goals of the organization.
- Contribute guidance and make decisions on claims where the exposure is open-ended or exceeds the authority limits of employees within the organization.
- Work with the Technical Director to manage significant litigation that has the potential for high exposure and visibility.
- Oversee and evaluate national trends, perform historical reviews on large claims, and collaborate with underwriting and actuarial in portfolio analysis for the market segment or individual products.
- Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim recovery strategies.
- Collaborate with the Technical Director and team to ensure that senior management, underwriters, and actuaries are appraised of high-exposure/high-sensitivity losses, claim trends, legal decisions, and issues which may impact the product lines underwriting philosophy and overall industry.
- Provide insight into the review and approval of all Large Loss Memos, Quarterly Claim Reports, and other senior management reports for Claim Business Unit or Product/Regional team.
- Establish standards and policies for business line to ensure rigorous management of ALAE & ULAE.
- Act as the lead liaison between BSI claim and business partners on all new business propositions.
- Lead support for the BSI claim team on all new MGA partnerships acting as BSI Product SME working closely with other claim partners to ensure a smooth onboarding process.
- Lead support to aspects of underwriting relating to indemnity, risk management, collateral, restructuring/unwinding of high risk account(s), bankruptcy matters/run-off coverages, new account(s) and business initiatives, as applicable to the Business Unit.
- Act as the industry expert by identifying and advising management on legal and regulatory issues that have the potential to impact the industry.
- Collaborate to represent Travelers on sensitive claim matters that involve multiple constituencies or have the potential to gain high visibility inside or outside the company.
- Contribute to the selection of panel counsel in conjunction with Claim Legal to ensure that claims are proactively managed consistent with our claim philosophy to ensure that we are obtaining the best financial results for Bond & Specialty Insurance.
- Prior work experience in business line.
- Formal management experience preferred.
- Demonstrated ability to effectively work through conflict and resolve issues with a professional demeanor.
- Ability to make sound decisions and negotiate terms and conditions within designated authority limit.
- Excellent verbal and written communication skills with the ability to clearly communicate with internal and external stakeholders.
- Time management skills with the ability to manage multiple priorities with an attention to detail, data, and analytics.
- Ability to build, foster, and maintain effective and collaborative relationships with colleagues, customers, and business partners.
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
We are an equal opportunity employer and value the unique abilities and talents each individual brings to our organization. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programmes, please visit https://www.travelers.com.
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London, Greater London, United Kingdom Travelers Full timeJob Title: Senior Claims Manager, AVP – Professional Indemnity and Financial LinesTravelers Europe is seeking a highly skilled Senior Claims Manager, AVP – Professional Indemnity and Financial Lines to lead our Financial and Professionals Lines Complex Claims Team. As a key member of our team, you will be responsible for managing a high-performing team...
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London, Greater London, United Kingdom Travelers Full timeJob Title: Senior Claims Manager, AVP – Professional Indemnity and Financial LinesTravelers Europe is seeking a highly skilled Senior Claims Manager, AVP – Professional Indemnity and Financial Lines to lead our Financial and Professionals Lines Complex Claims Team. As a key member of our team, you will be responsible for managing a high-performing team...
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London, Greater London, United Kingdom Travelers Full timeJob Title: Senior Claims Manager, AVP – Professional Indemnity and Financial LinesTravelers Europe is seeking a highly skilled Senior Claims Manager, AVP – Professional Indemnity and Financial Lines to lead our Financial and Professionals Lines Complex Claims Team. As a key member of our team, you will be responsible for managing a high-performing team...
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London, Greater London, United Kingdom Travelers Full timeJob Title: Senior Claims Manager, AVP – Professional Indemnity and Financial LinesTravelers Europe is seeking a highly skilled Senior Claims Manager, AVP – Professional Indemnity and Financial Lines to lead our Financial and Professionals Lines Complex Claims Team. As a key member of our team, you will be responsible for managing a high-performing team...
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London, Greater London, United Kingdom Travelers Full timeJob Title: Senior Claims Manager, AVP – Professional Indemnity and Financial LinesTravelers Europe is seeking a highly skilled Senior Claims Manager, AVP – Professional Indemnity and Financial Lines to lead our Financial and Professionals Lines Complex Claims Team. As a key member of our team, you will be responsible for managing a high-performing team...
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London, Greater London, United Kingdom Travelers Full timeJob Title: Senior Claims Manager, AVP – Professional Indemnity and Financial LinesTravelers Europe is seeking a highly skilled Senior Claims Manager, AVP – Professional Indemnity and Financial Lines to lead our Financial and Professionals Lines Complex Claims Team. As a key member of our team, you will be responsible for managing a high-performing team...
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London, Greater London, United Kingdom Travelers Full timeJob Title: Senior Claims Manager, AVP – Professional Indemnity and Financial LinesTravelers Europe is seeking a highly skilled Senior Claims Manager, AVP to lead our Financial and Professionals Lines Complex Claims Team. As a key member of our team, you will be responsible for managing a high-performing team of 6 Senior Claim Professionals and developing...
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