Senior Financial Services Manager
1 month ago
Job Title: Complaints Team Leader
Location: Basingstoke
Working Model: 37.5 hours, Monday to Friday, with 3 days in-office
Job Type: Permanent
Benefits:
- 25 days holiday + 8 bank holidays
- Discretionary annual bonus
- Company pension scheme
Sanderson Recruitment is supporting a leading financial services provider in finding a dedicated Complaints Team Manager to work full-time.
Key Responsibilities:
- Lead the Complaints Team to ensure excellent customer service
- Develop and implement effective complaint handling processes
- Collaborate with the management team to achieve business objectives
Requirements:
- Proven experience in complaint handling and team leadership
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
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