Senior Financial Services Manager

1 month ago


Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full time

Job Title: Complaints Team Leader

Location: Basingstoke

Working Model: 37.5 hours, Monday to Friday, with 3 days in-office

Job Type: Permanent

Benefits:

  • 25 days holiday + 8 bank holidays
  • Discretionary annual bonus
  • Company pension scheme

Sanderson Recruitment is supporting a leading financial services provider in finding a dedicated Complaints Team Manager to work full-time.

Key Responsibilities:

  • Lead the Complaints Team to ensure excellent customer service
  • Develop and implement effective complaint handling processes
  • Collaborate with the management team to achieve business objectives

Requirements:

  • Proven experience in complaint handling and team leadership
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment

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