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Customer Service Representative

2 months ago

London, Greater London, United Kingdom Eurostar International Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Service team as a Customer Service Team Member. As a key member of our team, you will be responsible for delivering exceptional customer service to our passengers, ensuring their journey with Eurostar is seamless and enjoyable.

Key Responsibilities
  • Provide a welcoming presence throughout St Pancras station, ensuring a positive first impression of Eurostar.
  • Manage the international concourse, automatic and manual check-in, boarding gates, and information desks efficiently, ensuring customers feel looked after.
  • Assist with passengers' ticketing enquiries and errors, resolving complaints at source whenever possible.
  • Support passengers during delays and disruption, arranging taxis, hotels, and refreshments as needed.
  • Ensure the safety of customers and staff by taking steps to alleviate congestion, improve customer flow, and direct passengers in emergency situations.
Requirements
  • Excellent face-to-face customer experience, demonstrating enthusiasm and positivity when serving passengers.
  • Ability to work in a team environment, ensuring customers are well looked after at each point in our station.
  • Capacity to work and remain calm under pressure, handling large volumes of customers at busy times.
  • Good computer literacy and ability to learn our internal reservation and control systems.
  • High level of professional grooming, with a uniform provided to represent the Eurostar brand.
  • Advanced (C1) level of conversational English, with knowledge of French and Dutch desirable.
What We Offer
  • Travel benefits for work and leisure.
  • A great pension.
  • Exclusive discounts and perks.
Our Recruitment Process
  • Video interview.
  • Assessment Centre.
Training and Development

Full training will be provided for the role, lasting 4 weeks. You must be available to attend all scheduled training sessions.