Help Desk Team Member

1 week ago


Antrim, United Kingdom Brook Street Full time
Job Description:
  We are seeking a Help Desk Team Member to join our team at Brook Street. As a Help Desk Team Member, you will be responsible for providing courteous support to customers, interpreting their requirements and resolving issues. You will manage service schedules, send reminders, and update databases. Additionally, you will book appointments, issue workshop job cards, and monitor progress. Your responsibilities will also include processing and closing workshop job cards, assisting with invoicing, and making sales calls. Furthermore, you will create quotes, sell maintenance contracts, and liaise with the Workshop Foreman. You will communicate with customers about additional work, provide quotations, and arrange vehicle collection/delivery. Finally, you will perform general administration duties, including reporting, record archiving, and word processing.

  Requirements:
    • Educated to GCSE Level with English and Maths
    • Strong written and verbal communication skills
    • Proficient in Microsoft Suite
    • Willingness to work a variable schedule, including late finishes and occasional Saturdays
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