CRM Operations Manager

4 weeks ago


Leicester, Leicester, United Kingdom Dunelm Full time

About the Role


Dunelm is the UK's number one choice for homewares, and we're looking for a CRM Executive to support and contribute to our overall customer relationship strategy and growth.


As a CRM Executive, you will play a pivotal role in delivering meticulously executed plans, enhancing our email marketing approach to create more relevant and timely communications that align with brand and commercial objectives.


You'll leverage data and AI to optimize audience targeting, improve customer experience, and drive engagement across multiple channels.


This role requires a blend of creativity, technical expertise, and commercial acumen to foster collaboration with key stakeholders and drive performance improvements.


About Dunelm


We recruit people from all types of backgrounds, who share our entrepreneurial, hands-on approach to work.


We're committed to creating a full inclusive environment that is representative of our customers and locations.


We recognise the value and importance in inclusion and diversity and welcome applications from all candidates, regardless of sex, age, race, religion, disability, neuro-diversity, gender or sexual identity, socio-economic background or education.



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