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Road Based Supervisor

2 months ago

Guildford, Surrey, United Kingdom EMED Group Full time
About the Role

We are seeking a highly skilled and experienced Road Based Supervisor to join our team at EMED Group. As a key member of our secure mental health contract team, you will play a vital role in supporting the delivery of high-quality patient care and transportation services in Surrey.

Key Responsibilities
  • Business Performance and Service Delivery: Ensure the prompt departure of Ambulance Care Assistants from base, maintaining excellent customer service standards.
  • Compliance: Assist the Compliance Team with Health and Safety base checks to ensure compliance at all times.
  • Fleet Management: Liaise with the Fleet supervisor to ensure vehicles are suitable for road use and undertake vehicle checks to maintain optimal performance and hygiene.
  • Data Management: Ensure personal data management systems are up-to-date with all employees' details, ensuring accurate payroll and annual leave records.
  • KPIs: Support the Contract Manager with delivery of KPIs, providing innovative ideas for improvement.
  • People Management: Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
  • Employee Relations Support: Complete thorough and fair investigations prior to disciplinary, delivering a succinct and solid case to the disciplinary chair when completed.
  • Sickness and Leave: Ensure sickness absence is kept up-to-date and identify potential avenues for cover in the event of high levels of sickness.
  • Recruitment: Participate in recruitment and selection processes, ensuring personal adherence to policies and procedures.
  • Training: Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as required.
  • Ad-hoc: Conduct property risk assessments as required to ensure safe and suitable access for Ambulance Crews.
  • Health and Safety: Ensure the workplace is safe for everyone by taking reasonable care not to do anything that might endanger you or others.
  • Diversity: Be an ambassador for diversity.
  • Hours and Environment: Be visible and maintain a physical presence across the contract.
Person Specification
  • Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (patient transport service experience preferred).
  • Passion for patient care and delivering a highly effective service.
  • Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
  • High level of commercial awareness with proven experience in achieving KPIs within a highly regulated industry.
  • Strong problem-solving skills.
  • Ability to coach and guide.
  • Excellent organisational skills with proven ability to multi-task and prioritise, as required.
  • Meticulous attention to detail.
  • Ability to stay calm under pressure and use initiative.
About Us

EMED Group is the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services.

We are committed to providing equal opportunities and endeavour to provide an inclusive and safe working culture for all.