Help and Support Casework Specialist

5 days ago


Cheltenham, Gloucestershire, United Kingdom Citizens Advice Full time

We are seeking a highly motivated and empathetic individual to join our team as a Help and Support Casework Specialist. In this role, you will provide holistic advice and casework support to vulnerable residents in our community.

About the Role

This is an exciting opportunity to be part of an established charity that has an excellent reputation for providing high-quality advice. As a Help and Support Casework Specialist, you will be working closely with local frontline teams to identify and address the needs of our clients.

Key Responsibilities
  • Provide expert advice and guidance on benefits, debts, housing, and employment issues
  • Work closely with frontline workers to identify referrals and provide timely support
  • Build strong relationships with local community groups and organizations to enhance our services
  • Collect and report data to inform our service delivery and improve outcomes for our clients
What We Offer

We offer a competitive salary of £28,000 - £32,000 per annum, depending on experience. In addition, we provide a range of benefits, including:

  • A comprehensive training program to ensure you have the skills and knowledge required to excel in this role
  • Ongoing support and supervision from experienced colleagues
  • The opportunity to work in a dynamic and supportive team environment
  • A generous holiday entitlement and pension scheme

This is a fantastic opportunity to make a real difference in your community. If you are passionate about delivering exceptional customer service and have a strong commitment to social justice, we would love to hear from you.



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