Retail CRM Manager

5 days ago


Washington, Sunderland, United Kingdom Ashworth and Parker Limited Full time
Retail CRM Manager Opportunity at Ashworth and Parker Limited

Estimated annual salary: £55,000 - £70,000

About the Role:

We are seeking a highly experienced Retail CRM Manager to join our team at Ashworth and Parker Limited. The successful candidate will oversee a team of executives to plan and execute compelling communications across email, push, and SMS channels.

The ideal candidate will have significant commercial experience in CRM management, with a proven track record of driving performance in a fast-paced environment. They will be responsible for managing complex campaign delivery, measuring performance, and leveraging insights to identify new opportunities for customer communications.

In addition to their technical skills, the candidate should possess excellent communication and presentation skills, with the ability to convert and communicate data to a wide range of audiences.

This is an exciting opportunity for a talented individual to join our expanding Digital Team and contribute to the success of our business.

Key Responsibilities:
  • Oversee a team of executives to plan and execute compelling communications across email, push, and SMS channels.
  • Manage complex campaign delivery through team prioritisation and planning.
  • Measure performance of the CRM channels, providing performance insight on a weekly basis.
  • Leverage insights and data to identify new opportunities for customer communications across personalisation and segmentation.
Required Skills and Qualifications:

The ideal candidate will possess:

  • Highly numerate graduate (or equivalent) with significant commercial CRM Manager experience.
  • Management experience of driving performance in a CRM environment.
  • Experience working with an email vendor platform of segmentation and targeting.
  • Understanding of customer retention and loyalty strategies.
  • Excellent communication/presentation skills, and the ability to convert and communicate data to a wide range of audiences.
What We Can Offer You:

Ashworth and Parker Limited offers a competitive salary package, including:

  • 33 days holiday (including bank holidays and birthday)
  • Company pension scheme
  • Generous staff discount
  • Access to Employee Assistance Programme
  • Opportunities for professional development and career progression

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