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Strategic Account Manager

2 months ago

Dorchester, Dorset, United Kingdom Maximus UK Full time
Job Description

Job Title: Strategic Account Manager

Job Summary:

We are seeking a highly skilled Strategic Account Manager to join our team at Maximus UK. As a key member of our Employer Engagement team, you will be responsible for developing and maintaining strategic relationships with regional and key employer partners, identifying and developing sustainable employment opportunities, and ensuring that our customers meet the expectations of employers.

Key Responsibilities:

  • Develop and implement regional sector plans aligned with our national employer engagement strategy
  • Source and share market insight and feedback from key employer partners to inform our plans and support Labour Market Intelligence (LMI) and analyst roles
  • Identify, engage, and manage key employer relationships within a sector(s) and region to become the 'recruitment partner of choice'
  • Develop and manage employment opportunity pipelines, including ring-fenced/guaranteed vacancies, work experience placements, and job fairs
  • Coordinate recruitment activity to ensure employer needs are met
  • Provide expert advice, guidance, and support on workforce planning, training needs analysis, and employment route ways
  • Facilitate and encourage employer support through sector insight sessions, assessment centers, and other initiatives
  • Support the Head of Employer Engagement and Director of Employer Engagement with key account management of strategic/national partners
  • Work with the Strategic Engagement Manager to engage and support regional partner organizations, identified through strategic plans, with account management, relationship ownership, and program development
  • Contribute to the development of best practice and efficient ways of working
  • Source and share market insight and feedback from employer partners to support LMI analyst roles
  • Act as an ambassador for customers requiring extra support, identifying and agreeing workplace adjustments
  • Collaborate with internal colleagues to ensure customers meet employer expectations and are prepared for transition into work
  • Understand site caseload job requirements and align employment and candidate pipelines, including forecasting future opportunities
  • Share market knowledge and intelligence to identify and address potential barriers to work, such as skills gaps and training needs
  • Support internal teams to better prepare customers through shared understanding of job specifications and requirements

Requirements:

  • Experience in recruitment and account management/business development
  • Significant experience of achieving and exceeding targets
  • Extensive experience of building rapport/relationships with employers
  • Strong understanding of labour markets and recruitment trends
  • Ability to produce labour market analytics and predict opportunities
  • Proactive and reactive approach to large-scale opportunities
  • Customer-focused with a strong commitment to customer care
  • Significant experience of delivering successful plans to agreed timescales
  • Excellent communication skills with ability to adapt to various communication and learning styles
  • Demonstrable influencing skills promoting commitment and action
  • Ability to manage conflicting objectives and demonstrate strong negotiation skills
  • Strong team player with positive and flexible approach to work and colleagues
  • Previous experience in employability or related service industry desirable
  • Ability to travel independently within agreed geography