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Account Service Advisor

2 months ago

Basingstoke, Hampshire, United Kingdom Williams Lea Full time
About the Role

We are seeking a highly skilled and experienced Account Service Advisor to join our team at Williams Lea. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, managing room and hospitality bookings, and supervising events.

Key Responsibilities
  • Provide accurate and timely communication to clients and internal stakeholders
  • Manage room and hospitality bookings, including setup and coordination
  • Supervise and assist at events, including evening events as agreed
  • Deliver an exceptional electronic and hard copy file management service
  • Return or add documents to existing client files
  • Work with the practice management system to log and record documents
  • Handle and administer closed files as requested
  • Sort, scan, rename, and distribute incoming mail
  • Provide photocopying, scanning, and printing services as per client instructions
  • Collect and complete information required for billing or client charge back data
  • Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate
  • Handle incoming and outgoing deliveries via courier, ensuring all documents are scanned and allocated to the relevant electronic post folders
  • Deal with incoming hand deliveries from clients, ensuring all documents are scanned and allocated to the relevant electronic post folders
  • Stationery ordering and delivery to specific areas of the office
Personal Attributes
  • Administrative experience is essential
  • Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
  • Well-presented with a professional manner
  • Flexible, computer literate, and a quick learner
  • Confident, effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
  • Hands-on team worker
  • High degree of attention to detail, ability to retain high levels of concentration in a busy working environment
Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

  • Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops, and computers or household appliances
  • Life Assurance
  • Private Medical Insurance
  • Health Assessments
  • Discounted gym memberships
  • Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging, and rewarding career with future career development prospects.

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality, and ethnic or national origins), religion or belief, sex, or sexual orientation.