Financial Crime Analyst
12 hours ago
About Us:
At Pets at Home, we are dedicated to protecting our customers' online experience by employing skilled individuals like the Fraud Queue Agent. This role plays a vital part in our mission to become the world's best pet care business.
The successful candidate will be responsible for monitoring live transactions and analyzing high-risk transactions for processing or escalation. They will also educate customers who may have been victims of fraud and discuss concerns with customers identified as high risk.
**Key Responsibilities:**
- Monitor live transactions as they pass into the Fraud Queue and analyze any high-risk transactions for processing or escalation.
- Educate customers who may have been victims of fraud and discuss concerns with customers identified as high risk.
- Liaise with internal teams to highlight areas of risk, demonstrating a strong ability to work cross-functionally and communicate effectively face-to-face or remotely.
We are seeking an individual with exceptional analytical skills, a keen eye for detail, and the ability to act quickly and decisively following complex investigations and decisions.
**Requirements:**
- Knowledge of financial crime, cyber fraud, drop shipping, and the threats they pose.
- Experience with Microsoft Excel and ability to accurately piece together investigations.
- Ability to work in a team-oriented environment and maintain excellent communication skills.
**Working Arrangements:**
- Full-time role (39 hours per week)
- 9-12 month fixed-term contract
- Hybrid working arrangement with flexible office days
This is a great opportunity to contribute to our mission to protect the customer experience online.
**Salary:** £42,250 per annum
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