Financial Crime Analyst

12 hours ago


Cheadle Hulme, Stockport, United Kingdom Pets at Home Full time

About Us:

At Pets at Home, we are dedicated to protecting our customers' online experience by employing skilled individuals like the Fraud Queue Agent. This role plays a vital part in our mission to become the world's best pet care business.

The successful candidate will be responsible for monitoring live transactions and analyzing high-risk transactions for processing or escalation. They will also educate customers who may have been victims of fraud and discuss concerns with customers identified as high risk.

**Key Responsibilities:**

  1. Monitor live transactions as they pass into the Fraud Queue and analyze any high-risk transactions for processing or escalation.
  2. Educate customers who may have been victims of fraud and discuss concerns with customers identified as high risk.
  3. Liaise with internal teams to highlight areas of risk, demonstrating a strong ability to work cross-functionally and communicate effectively face-to-face or remotely.

We are seeking an individual with exceptional analytical skills, a keen eye for detail, and the ability to act quickly and decisively following complex investigations and decisions.

**Requirements:**

  • Knowledge of financial crime, cyber fraud, drop shipping, and the threats they pose.
  • Experience with Microsoft Excel and ability to accurately piece together investigations.
  • Ability to work in a team-oriented environment and maintain excellent communication skills.

**Working Arrangements:**

  • Full-time role (39 hours per week)
  • 9-12 month fixed-term contract
  • Hybrid working arrangement with flexible office days

This is a great opportunity to contribute to our mission to protect the customer experience online.

**Salary:** £42,250 per annum



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