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Technical Sales Engineer

4 weeks ago

London, Greater London, United Kingdom BigCommerce Full time

About the Role

BigCommerce is seeking a highly skilled Technical Sales Engineer to join our team. As a Technical Sales Engineer, you will work closely with our Channel Account Managers to provide technical enablement, product demonstrations, and solution recommendations to our partners.

Key Responsibilities

  • Provide consultative approach to educate partner prospects and existing partners on BigCommerce products and development.
  • Lead activities to enable partners on new platform features, products, and use cases.
  • Provide pre-sales technical consulting to partners, helping them understand how to solve merchant customizations to unlock more TAM and drive more deal registrations.
  • Help partners identify and consult on scalable solutions and integrations needed to address feature gaps.
  • Gather and present feedback to accurately represent agency partner platform needs to our Product and Engineering teams.
  • Educate partners on eCommerce recommendations, best practices, and integrations.
  • Help develop solutions to solve problems.
  • Propose innovative concepts and promote new ideas to the partner leadership team to drive overall improvements to the agency partner program.
  • Collaborate with Channel Account Managers, Agency Leadership, and partners to build scalable content to enable self-service enablement for our smaller partners.

Requirements

  • 2+ years of Sales/Solutions Engineering experience within a SaaS platform or eCommerce organization.
  • Must have 3+ front-end development experience. Such as HTML, CSS, JavaScript, Node, React, REST, and GraphQL strongly preferred.
  • Experienced in solution architecting, project scoping, and product demonstration skills.
  • Experience with commerce solutions and applications such as POS, product catalogs, order management, ERP, and payment gateways preferred.
  • BA/BS in Computer Science, Software Engineering, or equivalent experience preferred.
  • Problem solver, strong cross-functional collaborator with strong technical skills.
  • Sales methodology and Solution selling training a plus.
  • Travel flexible - Ability to travel domestically or internationally as needed (up to 50%).