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Operations Scheduler

2 months ago

Thornbury, South Gloucestershire, United Kingdom Konecranes Full time

About the Role:

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We are seeking a highly skilled Scheduler to join our team based at our office in Thornbury.

Key Responsibilities:

  • Ensure that all scheduling adheres to our Life Saving Behaviours and customers' specific site safety instructions.
  • Review new agreements, verifying customer assets, associated service products, and labour requirements to be delivered for each agreement.
  • Prepare, plan, and schedule service requests (SR) and work packages (WP) and assign to field operatives, ensuring forward and on-time planning of agreement-based and service-based work.
  • From SR completed to approval stage, complete the approval process, including customer reporting quality and progress to approved status.
  • Responsible for ensuring work is delivered within the planned hours for both agreement-based services and planned-based services, then reviewing the planned vs actual labour and material/equipment costs prior to SR approval, escalating poor-performing SRs accordingly for management review.
  • Manage technician productivity, hours management, and utilization using the Siebel Planning Board.
  • As required, create Purchase Order Requests in Siebel and verify that Siebel PO request is submitted to SAP.
  • Continuous improvement and maintenance of both master data and service data, including SR and Planning Board housekeeping.
  • Proactive participation within the regular WIP meetings and implementation of actions.
  • Coordinate sub-contracted services and equipment, including rentals.

Requirements:

  • Highly customer-oriented with a demonstratable level of excellence in communication and interpersonal skills, capable of building and maintaining strong relationships both with customers and colleagues.
  • Strong organisational skills.
  • Ability to prioritise and multi-task, whilst maintaining attention to detail.
  • Excellent problem-solving abilities.
  • Ability to pay attention to detail.
  • Possess a good level of PC literacy.

What We Offer:

  • A competitive salary.
  • Quarterly bonus.
  • 25 days annual leave, plus bank holidays.
  • Contributory pension scheme, life assurance, and income protection insurance.
  • Employee shares save scheme.
  • Retail, gym, travel, and leisure discounts.
  • Working with an awesome team and in a great atmosphere.