Apprentice Duty Manager Role

6 days ago


Northampton, Northamptonshire, United Kingdom Empower Digital Limited Full time
Job Overview

We are recruiting for an Apprentice Leisure Duty Manager to join our team at Mounts Baths Leisure Centre in Northampton. This role involves managing the day-to-day operations of our leisure facilities, ensuring they are safe, clean, and effective.

The successful candidate will have excellent customer service skills, be able to work well under pressure, and have a strong desire to learn and develop their knowledge and skills in business support, leisure facility management, front-line people management, customer service, legal and compliance, and financial responsibility.

This apprenticeship will provide the opportunity to gain hands-on experience in managing leisure facilities, developing knowledge and skills in a range of areas, including:

  • Business Support: Assisting with the planning and delivery of business activities, events, and programs.
  • Leisure Facility Management: Maintaining high standards of safety, cleanliness, security, and operational effectiveness in leisure facilities.
  • Front-line People Management: Supervising and supporting staff to deliver excellent customer service and achieve operational objectives.
  • Customer Service: Providing exceptional customer service and resolving customer complaints in a professional and courteous manner.
  • Legal and Compliance: Ensuring that all leisure facilities and services are compliant with relevant laws, regulations, and policies.
  • Financial Responsibility: Managing budgets, finances, and resources effectively to achieve operational objectives.

We are committed to supporting the holistic wellbeing of our team members, promoting a positive work-life balance, and providing opportunities for growth and development.

Key responsibilities include:

  1. Managing the day-to-day operations of leisure facilities, including supervising staff, managing budgets, and maintaining high standards of safety, cleanliness, security, and operational effectiveness.
  2. Providing exceptional customer service, responding to customer queries and resolving complaints in a professional and courteous manner.
  3. Assisting with the planning and delivery of business activities, events, and programs.
  4. Maintaining accurate records, reports, and statistics to track performance and make informed decisions.

The estimated salary for this role is £11.44 per hour, with full-time hours up to 40 hours per week. We offer a supportive work environment, opportunities for growth and development, and a comprehensive benefits package.



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