Bar Team Leader

2 months ago

London, Greater London, United Kingdom The Stafford London Full time

About The Stafford London

We are seeking an experienced and skilled Bar Team Leader to join our team at The Stafford London, a luxury hotel in the heart of historic St James's, Mayfair. As a Bar Team Leader, you will be responsible for overseeing the American Bar team, providing training and support to ensure exceptional customer service.

Key Responsibilities:

  • Provide a welcoming and friendly atmosphere for customers, ensuring their needs and preferences are met.
  • Address customer concerns, complaints, and feedback in a professional manner.
  • Monitor guest satisfaction and take action to enhance the overall customer experience.
  • Supervise and train bar staff to ensure they are equipped to provide excellent service.
  • Ensure the bar operates in compliance with relevant laws and regulations related to alcohol service.
  • Enforce responsible alcohol service practices and age verification procedures.
  • Maintain a clean and safe work environment, adhering to health and safety standards.
  • Handle any issues or emergencies that arise in a composed and effective manner and escalate more complex issues to the Director of the American Bar.
  • Monitor inventory levels for alcoholic and non-alcoholic beverages, as well as bar supplies.
  • Ensure all beverages are prepared and served according to standards and recipes.

Requirements:

  • Previous experience in a similar role in a high-end hospitality setting.
  • Previous supervisory experience.
  • Highly organized, multitasking individual with a positive attitude and a team player.
  • Ability to manage varying needs and prioritizing to ensure the best business results.
  • Excellent communication and interpersonal skills.
  • An exceptional attention to detail.
  • Flexibility to work weekend and evening shifts.

About the Role:

The successful candidate will have a passion for hospitality, a drive to deliver exceptional results, and a keen eye for detail. They will be a team player who is able to work effectively in a fast-paced environment and provide excellent customer service.

What We Offer:

  • A competitive annual package.
  • Referral scheme.
  • 28 days holiday with increase after 1st year of service, capped at 33 days.
  • Private healthcare.
  • Life insurance.
  • A choice of rewards and lifestyle benefits.
  • Employee recognition programme.
  • Training and development opportunities.
  • Interest-free season ticket loan.
  • 50% Food and Beverage discount in our venues.

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