Cash Management Team Lead

4 weeks ago

Edinburgh, Edinburgh, United Kingdom Diligenta Full time

Cash Management Team Lead Role

About the Role:

Diligenta's vision is to be acknowledged as a Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Key Responsibilities:

  • Lead and manage the Life & Pension Cash Management Team (Legacy & BaNCS) of up to 12 members, ensuring proper training, management, and motivation.
  • Continuously review and improve Cash Management processes to ensure regulatory compliance, minimize risks, and enhance customer satisfaction.
  • Establish robust controls for Cash Management activities, ensuring compliance with regulations and payment scheme guidelines to prevent breaches and fraud.
  • Implement effective risk management practices to identify, assess, and mitigate potential payment processing risks, ensuring data security and fraud prevention.
  • Set and monitor KPIs to measure and motivate team performance, delivering a top-tier Cash Management function.
  • Handle complex Cash Management queries and act as an escalation point for issues.
  • Prepare and present financial information to Senior Managers/Senior Leadership Team as required.
  • Collaborate with the Control and Oversight Team on projects supporting strategic initiatives.
  • Act as the main contact for Cash Management during annual Financial Audits and Internal Audits, providing timely and accurate responses.
  • Assist the Control and Oversight Team in compiling data for Management Information (MI) Reporting.
  • Own the End of Day Checklist for Cash Management, ensuring all tasks are completed daily.
  • Ensure all team activities adhere to Consumer Duty regulations.

Requirements:

  • Exceptional interpersonal skills for building relationships with seniors and direct reports.
  • Proven experience in team management.
  • Strong stakeholder management abilities.
  • Clear and effective communication skills, both verbal and written, especially at senior levels.
  • Excellent organizational skills for workload planning and task delegation.
  • Systematic, disciplined, and analytical problem-solving approach.
  • Proficiency in MS Excel and Word.
  • Knowledge of financial services, specifically Life & Pension processes and regulations.
  • Understanding of Finance and Accounting principles, practices, and compliance in the UK and Ireland.
  • 2+ years' experience in a finance role within Financial Services or a payments role in a non-Financial Services company.

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