Heat Pump Technical Support Specialist

5 days ago

Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time
About the Role

We're seeking a highly skilled Heat Pump Technical Support Specialist to join our team at Octopus Energy. As a key member of our Heat Pump sales and support team, you will play a crucial role in helping us drive the global renewable energy revolution.

Key Responsibilities
  • Lead on ensuring surveys that pass through to a sales quote are technically viable for installation based on the criteria at that time
  • Continually review and revise our technical check and support process to ensure it's always fit for purpose and we maximise efficiency as the business scales
  • Support the sales team to diligently develop how they respond to customer questions where technical information and answers are needed
  • Ensure technical rigour is applied at any stage where we see risk in our ability to install
  • Ensure we provide outstanding customer service, make it easy for customers to navigate our interest to install pipeline, and share best practice opportunities throughout
  • Develop training and support materials to upskill our teams through spotting development areas and lead small technical projects that help us improve
  • Collaborate with other team members to share best practices and develop a consistent approach to drive performance across all teams
  • Be an advocate for low carbon products and the need for decarbonisation in the UK domestic housing stock
Requirements
  • To be a fully trained technical expert in the world of heat pumps with a proven track record of installing or technically supporting installations
  • A ruthless focus on performance development and continuous improvement
  • A genuine passion for going above and beyond for customers
  • An ability to show a completer finisher mentality and an understanding of processes as a whole, being able to see the why behind each section of the business and how that creates the entire vision
  • A startup/entrepreneurial mindset, being able to adjust to change and keep up with a fast-moving business
  • Experience of coaching and/or developing others in a customer-centric environment
Why Join Us?
  • We're a unique organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground.
  • We want your hard work to be rewarded with perks you actually care about. We've been voted one of the best companies to work for in 2022 and have a strong commitment to equality and diversity.

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