High-Performance Door Installation Manager
4 weeks ago
We are seeking a highly skilled Door Installation Manager to join our team at BHID Group. As a key member of our installation team, you will be responsible for managing the installation process of luxury doors, ensuring high-quality results and exceptional customer satisfaction.
Main Responsibilities
- To measure areas accurately to ensure door/ frame fits
- Complete all paperwork/reports prior to site visits
- Check site access for furniture and vehicles
- Run through furniture content and materials with clients to confirm work
- Discuss and agree any changes needed
- Return signed documents to the office
- Discuss changes with sales if required
- Assist the DO with the SAF process, including site visits when necessary
- Assess fit viability, develop action plans for fitters, and recommend rejecting fits when necessary
- Ensure all work is completed in compliance with company specifications
- Handle client queries promptly and ensure timely payments
- Conduct site safety inspections and monitor fitters' working practices
- Visit assigned installations and fitting teams as needed
- Monitor fitting teams, ensuring vans and equipment are properly maintained
- Ownership of jobs through to final completion, including collection of second deposits and chasing final balances
- Reports must be completed on-site or after site visits; do not work from fitters' or clients' instructions
- Ensure company cars are maintained to the highest standards and presented well
Requirements
- Experience in the fitted furniture and/or door installation industry
- Geographical mobility
- Driving license
- Managerial experience
- Good communication skills
- I.T. literacy
KPIs
- Ability to work autonomously
- Able to work to a high standard
- Able to prioritize workload
- No remedials
- No accidents through negligence
- Weekly reports in the office by close of business on Fridays
- Collection of second deposits and final balances
Benefits
- 22 days' annual leave plus bank holidays (rising with service)
- Contributory pension with salary exchange
- Cycle to Work Scheme
- BHID Connect through our partnership with Reward Gateway, saving money on everyday spending
- Wellbeing centre exercise videos, mindfulness tools, nutritional, and financial advice
- Employee Assistance Programme with 24/7 counseling and support helpline
- Employee Mortgage Services through our partnership with Charles Cameron
- Healthcare Cashplan with Westfield Health
- Christmas functions
- Access to online training courses
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