Housing Support Specialist

3 weeks ago


Perry Barr, Birmingham, United Kingdom Red Snapper Recruitment Limited Full time
Housing Needs Officer Role

This is a challenging and rewarding opportunity to work with a leading public safety and housing recruitment specialist. As a Housing Needs Officer, you will play a vital role in providing high-quality housing advice and support services to customers.

Main Responsibilities:

• Provide expert housing advice and support to customers, ensuring their needs are met and expectations are managed.

• Ensure all procedures and policies are adhered to, and working instructions for the Housing Options Service comply with Local Authority policies and procedures.

• Act as an initial escalation point for the resolution of unusual situations, providing advice and guidance to Assistant Housing Needs Officers.

• Answer customer enquiries, face-to-face, in writing, or by telephone, to resolve problems raised.

• Support managers, including at meetings, through the provision of diary management, minute-taking, or note-taking as requested.

• Interview and/or visit customers, assist with the completion of lettings, referrals, applications, and forms to meet their housing needs. Monitor, case manage, and move-on residents in all types of temporary accommodation.

• Communicate effectively with customers, colleagues, and internal and external partners regarding individual cases and generic questions regarding housing need. Deal with customers who present challenging behaviour.

• Assist in the allocation of property, calculation of rent arrears, and the provision of welfare benefit advice.

Essential Requirements:

• Experience of housing support.

• Strong written and verbal communication skills, with the ability to apply these through a range of media to internal and external audiences with differing needs.

• Ability to ensure customers receive a focused approach to meeting their housing needs by assisting with the completion of forms and referrals and the ability to recommend a decision to the Senior Housing Needs Officer.

• Clerical experience, including filing, maintaining confidential paperwork, setting up and maintaining records, systems, and office equipment. Experience of compiling and typing letters and reports, telephone calls, etc.

This role will be subject to an Enhanced DBS check, and the successful individual will be required to obtain and maintain these clearances. If you have the relevant experience and are committed to providing excellent customer service, we encourage you to apply for this exciting opportunity.

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