Assistant Service Delivery Manager

1 day ago


Gateshead, Gateshead, United Kingdom NHS Full time

Join us in supporting the NHS in delivering exceptional patient care. This is a fantastic opportunity to develop your skills and experience in a dynamic and challenging environment.

About the Position

The estimated annual salary for this position is £45,000 - £60,000, commensurate with experience.

Main Job Duties
  • You will be responsible for supporting the day-to-day operations of our Surgical Business Unit, ensuring smooth running of outpatient and inpatient programmes.
  • Work closely with Service Line Managers, Clinical Leads, Matrons, and Business Partners to manage financial, HR, performance, and quality issues.
  • Maintain and improve quality and safety in patient care while efficiently using resources.
  • Support delivery of key performance indicators, including cancer targets, RTT compliance, performance, complaints, incident management, and risk management.
Key Responsibilities
  • Operational Management: Assist in managing operational issues within allocated areas of the Business Unit.
  • Transformation and Service Improvement: Carry out tasks such as capacity and demand modelling, problem solving, scheduling, budgetary management, and staff management to improve service delivery.
  • Covid-19 Recovery: Contribute to the Trust's recovery plan following the pandemic response.
  • Representation: Represent the Business Unit in daily meetings, coordinating actions to streamline patient flow.
Person Specification

* Undergraduate degree or PG Diploma required.

* Significant NHS experience preferred.



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