Technical Support Specialist for IT Infrastructure
1 week ago
Salary:£50,000 - £60,000 per annum
About the RoleWe are seeking an experienced IT Support Engineer to join our team at System Recruitment Specialists in London. As a key member of our infrastructure team, you will be responsible for providing first-level technical support and guidance to users of all decentralised IT equipment and services.
Key Responsibilities- Provision of technical assistance to all UK staff and EMEA IT Support teams.
- Management of Help Desk applications and ensuring that all calls are logged and processed in accordance with ITIL best practices.
- Regular updates of software, including virus updates and security patches.
- Assistance with the preparation of written reports recommending actions to improve security.
- Support and maintenance of desktop equipment.
- User assistance and guidance.
- Application of security updates.
- Regular hardware and software audits.
- Analysis, problem-solving, and escalation when necessary.
- A minimum of 3 years' experience within IT and/or Telephony Support.
- Experience with Microsoft environment (Windows, Office, Active Directory, SCCM).
- Experience with telephony, particularly dealerboard and recording (Etrali & Alcatel).
- Knowledge of market data (Bloomberg, Thomson Reuters Eikon & Dealing) is an advantage.
- Scripting and batch creation would be beneficial, although not compulsory.
- Microsoft certification is ideal.
- Good people skills and ability to deal with users at all levels.
- Good global knowledge in the IT field, ideally a degree in the IT field.
- Able to identify potential problems before they arise and take corrective action.
- Able to analyze trends and estimate future needs.
- Able to make well-thought-out recommendations based on sound conclusions.
- Good organisational skills.
- Willingness to learn.
Location: London
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