Technical Support Specialist for IT Infrastructure

1 week ago


London, Greater London, United Kingdom System Recruitment Specialists Full time
Job Title: Technical Support Specialist for IT Infrastructure

Salary:£50,000 - £60,000 per annum

About the Role

We are seeking an experienced IT Support Engineer to join our team at System Recruitment Specialists in London. As a key member of our infrastructure team, you will be responsible for providing first-level technical support and guidance to users of all decentralised IT equipment and services.

Key Responsibilities
  • Provision of technical assistance to all UK staff and EMEA IT Support teams.
  • Management of Help Desk applications and ensuring that all calls are logged and processed in accordance with ITIL best practices.
  • Regular updates of software, including virus updates and security patches.
  • Assistance with the preparation of written reports recommending actions to improve security.
  • Support and maintenance of desktop equipment.
  • User assistance and guidance.
  • Application of security updates.
  • Regular hardware and software audits.
  • Analysis, problem-solving, and escalation when necessary.
Requirements
  • A minimum of 3 years' experience within IT and/or Telephony Support.
  • Experience with Microsoft environment (Windows, Office, Active Directory, SCCM).
  • Experience with telephony, particularly dealerboard and recording (Etrali & Alcatel).
  • Knowledge of market data (Bloomberg, Thomson Reuters Eikon & Dealing) is an advantage.
  • Scripting and batch creation would be beneficial, although not compulsory.
  • Microsoft certification is ideal.
  • Good people skills and ability to deal with users at all levels.
  • Good global knowledge in the IT field, ideally a degree in the IT field.
  • Able to identify potential problems before they arise and take corrective action.
  • Able to analyze trends and estimate future needs.
  • Able to make well-thought-out recommendations based on sound conclusions.
  • Good organisational skills.
  • Willingness to learn.

Location: London



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