Team Leader

11 hours ago


Alfreton, Derbyshire, United Kingdom Western Power Distribution Full time

About Western Power Distribution

We're a leading energy company, delivering heat, light and power to homes and businesses across the Midlands, the Southwest of England and South Wales.

Serving communities of more than 8 million people, our expert teams are dedicated to providing excellent customer service and ensuring the safe and efficient delivery of electricity.

We employ over 29,000 people worldwide and are committed to building an inclusive workplace that celebrates the diversity of our colleagues and reflects the communities we serve.

Our vision is to be at the heart of a clean, fair and affordable energy future, tackling climate change and exploring new energy sources that are renewable, low carbon and improve efficiency to meet demand.

As a Team Leader - Delivery Expert with Western Power Distribution, you'll play a pivotal role in driving performance and supporting the business with work volumes to ensure exceptional customer service is delivered.

This position is located in the Chesterfield/Mansfield area and requires strong leadership and communication skills to motivate and manage a team of professionals.

The ideal candidate will have experience in managing teams, being an escalation point for both the team and external customers, and will possess a proven track record of developing good relationships with colleagues and stakeholders.

Main responsibilities include:

  • Ensuring the adherence to Health and Safety regulations within the team
  • Efficient scheduling of work activities to maximize productivity
  • Collaboration with other teams to manage workload and achieve goals
  • Driving team productivity and individual performance management to deliver high-quality results
  • Maintaining a full schedule of work for the team and ensuring they have the necessary training and authorizations to perform their duties safely and efficiently
  • Responding quickly and professionally to customer complaints and resolving issues effectively

The estimated salary for this role is £41,459 per annum, rising to £46,110 upon successful completion of training. This role requires a satisfactory DBS check and full training will be provided for NRSWA qualification.



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