Account Manager

4 weeks ago

London, Greater London, United Kingdom Diligent Full time

About Diligent

Diligent is a leading provider of modern governance solutions. Our software empowers over 1 million users and 700,000 board members and leaders with unparalleled visibility into their organization's GRC practices.

We're a team of passionate innovators who want to make the world a more sustainable, equitable, and better place. Join us on our mission to drive positive change through technology.

**Position Overview:**

The Account Executive role is critical to driving revenue growth for existing and new accounts across all products. Success in this position is measured by increasing product usage among existing customers, upselling to the Diligent One platform, and acquiring new customers.

This individual contributor position is responsible for initial prospect/customer meetings, pipeline management, and accurate forecasting through deal completion.

**Key Responsibilities:**

* Build deep relationships with commercial stakeholders and leverage knowledge of Diligent's products, solutions, and strategy to develop deeper product expertise and address customer needs.

* Prospecting new and existing business within designated verticals/territories for complex accounts with longer sales cycles.

* Adopt a 'solutions' selling approach, understanding customer needs and developing solutions through the lens of the Diligent One Platform.

* Develop and execute account plans to ensure revenue targets, quota, and customer business needs are met.

* Collaborate with key stakeholders to drive integrated joint account wins for mutual business growth.

* Lead coordination of Sales stakeholders to prioritize actions for multiple assigned accounts based on customer needs, sales generating importance, and account risks.

* Develop specialized business plans for customers that drive business outcomes and generate new business opportunities.

* Create feedback loop processes with product management and product marketing to communicate and relay customer pain points and feedback.

* Demonstrate Sales excellence by managing the end-to-end sales cycle from opportunity to deal close using the Diligent approved sales methodology.

* Utilize sales tools to prospect new leads, schedule initial meetings, increase win rates, and generate bookings.

* Accurately maintain SFDC records, forecast, and report out on projected bookings, deals closed, etc. on a regular basis.

**Required Experience/Skills:**

* 5-7 years proven track record of success in account management and achieving revenue targets within the technology or GRC industry.

* Ability to build and maintain relationships with diverse stakeholders at different levels of the organization.

* Continuous learning and knowledge of internal products and external industry trends and customer landscape.

* Strong communication, presentation, and influencing skills.

* A high level of curiosity and empathy to understand potential customers' contexts, issues, and pain points through effective questioning and listening.

* Demonstrated strategic thinking and ability to align technology solutions with business objectives.

**Benefits:**

* Competitive salary: $120,000 - $180,000 per year

* Comprehensive health benefits package

* Flexible work environment and remote work options

* Global days of service and volunteer opportunities

* Generous time off policy and wellness programs

**Location:** New York, USA (with global offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney)

**Equal Opportunities Employer:** Diligent is an equal opportunity employer and welcomes applications from diverse candidates.

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