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Customer Service Representative

2 months ago

London, Greater London, United Kingdom Avanti West Coast Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as an Onboard Customer Service Assistant. As a key member of our onboard team, you will be responsible for delivering exceptional customer service and hospitality to our passengers, ensuring they have a memorable and enjoyable journey experience with Avanti West Coast.

Key Responsibilities
  • Provide a consistently high level of customer service and support to onboard passengers
  • Develop and maintain a thorough understanding of our products and services to provide accurate information and recommendations
  • Utilize problem-solving skills to resolve customer complaints and issues in a professional and courteous manner
  • Work collaboratively with colleagues to maintain a positive and welcoming onboard environment
  • Participate in ongoing training and development to enhance knowledge and skills
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong product knowledge and ability to provide recommendations
  • Positive and proactive attitude with a focus on customer satisfaction
  • Ability to work independently and as part of a team
What We Offer

As an Onboard Customer Service Assistant with Avanti West Coast, you will have the opportunity to work in a dynamic and customer-focused environment, developing your skills and knowledge to deliver exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.