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Insurance Commercial Account Handler

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Ardonagh Advisory Full time

Job Summary

Ardonagh Advisory is seeking a talented Insurance Commercial Account Handler to join our team. As an Account Handler, you will be responsible for building strong, trusted, and profitable client and customer relationships in the Insurance Industry.

Key Responsibilities

  • Ensure accuracy, efficiency, and professionalism when dealing with both client and insurer and conducting related administration work in relation to:
  • New business
  • Renewals
  • Mid Term Adjustments
  • Queries
  • Premium financing arrangements
  • Ensure all business activity fully complies with FCA regulation and company compliance.
  • Handle any complaints in accordance with company procedures and regulatory requirements.
  • Identify further areas for own development as required.
  • Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times.
  • Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance
  • Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost effective cover.
  • Collect payments.

Requirements

  • Some insurance experience gained ideally in a broking environment and within commercial lines as you will be offering a complete commercial lines experience to existing customers.
  • Experience using Acturis and any relevant qualifications, although we offer plenty of opportunity to gain these once you join us.
  • Ability to bring your best self to work every day to give our clients the best possible experience.
  • Proactive, analytical, use your initiative and show us your entrepreneurial spirit to identify opportunities to retain and grow our business.
  • An enthusiastic team player, support others, build trust and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way.
  • Be able to challenge difficult tasks/situations and have a practical, forward-thinking outlook.
  • Engage active listening skills, be willing to learn and recognise when to ask for support or guidance.
  • Have a keen interest in pursuing professional qualifications.
  • Always demonstrate integrity, not only is this essential within a financially regulated organisation, it's also the right way to be.

What We Offer

  • Holiday entitlement of 26 days plus bank holidays
  • Opportunity to progress your career across the entire Ardonagh Advisory family
  • Gain professional CII or ACII qualifications to enhance your knowledge and career prospects
  • Pension scheme for when you feel it's time to retire
  • 24-hour support for you and your families physical and mental wellbeing
  • 1 days paid volunteering day to give back to our communities
  • Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community
  • The Spotlight Awards, where we shine a light on the brightest talent across our group