Telecoms Operations Specialist
5 days ago
Job Title: Telecoms Operations Specialist
PCCW LTD is seeking an experienced Telecoms Operations Specialist to lead the deployment of SMS A2P Value Max solution into Mobile Operator networks globally.
About the Role:
- Develop and maintain project plans, actively tracking deliverables, dependencies, risks, issues, and communication with sales, product teams, and customers.
- Deliver regular reports to customers and hold regular meetings/calls to update on monetization projects and delivered reports.
- Work with sales and product management teams to ensure accurate and timely reporting on project performance.
- Coordinate weekly meetings/conference project update calls with internal and external customers.
- Escalate any risk to quality, budget, or schedule to product and sales head.
- Carry out regular market intelligence on mobile operator customers.
- Carry out regular trend analysis on A2P traffic looking for activity not aligned with seasonal characteristics, growth patterns, and established trends.
- The ability to work with mobile operators and aggregators to resolve billing discrepancies in a transparent way with supporting documentation.
Requirements:
- University degree with a minimum of 5 years' experience in project management, preferably in telecoms/IT.
- Proven track record in data analysis and project management.
- Knowledge and experience of data analyst disciplines (risk, issue, trends, anomalies, business forecast, change, deliverable management).
- Ability to handle roaming queries, work on roaming testing, and read roaming agreements.
- Ability to build strong collaborative relationships with clients through excellent delivery, understanding, and meeting customer needs while looking after commercial interests by being firm around the definition of deliverables and managing change to avoid scope creep.
- Ability to travel to customer sites globally if required.
- Ability to multi-task and prioritize workloads, strong time-management skills.
- Experience in service management highly desirable.
Estimated Salary: $100,000 - $160,000 per annum
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