Helpdesk Team Lead

6 days ago


Hoddesdon, Hertfordshire, United Kingdom undisclosed Full time

We are seeking a skilled IT Service Desk Team Lead to join our team at an undisclosed pharmaceutical company based in Hoddesdon. This role will involve leading a team of 4 and providing coaching, mentoring, and performance feedback to support their professional development and success. The successful candidate will also be responsible for escalating complex IT Support queries. To be successful in this role, you will require:

Key Requirements:
  1. Proven experience as a Team Lead for an IT Service Desk
  2. Experience with ITIL
  3. Strong technical knowledge across Windows 10/11, Active Directory, and Office 365

For more information, please refer to the job details.

We are a Disability Confident and neurodiverse aware employer. If you have a disability, please let us know if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process.



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