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Senior Associate

2 months ago

Watford, Hertfordshire, United Kingdom Hilton Worldwide, Inc. Full time
Job Description

Job Title: Senior Associate - Property Engagement Platform

Job Summary:

Hilton Worldwide, Inc. is seeking a highly skilled Senior Associate to join our Global Technology team. As a Senior Associate, you will play a critical role in supporting the deployment of our Property Engagement Platform (PEP) to Hilton hotels globally.

Key Responsibilities:

  • Support PEP deployment to Hilton hotels globally
  • Supervise a team of Associates to deliver the highest standards of service at on-site and remote hotel implementation projects
  • Schedule resources, aid in team member development, and provide PTO coverage of Project Manager duties
  • Prepare, set up, and test interfaces with third-party applications that interface with OnQ or PEP

Requirements:

  • Effective communication skills both verbally and in writing
  • Excellent interpersonal skills to build trust and confidence to motivate and influence others
  • Demonstrates the highest standards of ethical behavior and absolute discretion with sensitive information
  • Ability to take initiative to identify, prioritize, and implement actions required to achieve functional goals
  • Proactive problem-solving skills, including ability to address any issue in collaboration with others, identify and prevent potential problems, and develop problem-solving skills in others
  • Ability to work well under pressure and effectively handle multiple and concurrent demands
  • Ability to collaborate with others and act in an objective manner to stay on track to achieve common goals
  • Project management skills, including ability to manage details through to completion and ensure deadlines are met
  • Experience in technology implementation processes and standards
  • A good understanding of property management systems and interfaces
  • Experience leading a team of Associates during a technology deployment

Preferred Qualifications:

  • Minimum Education: High School/GED
  • Demonstrable work experience in Technology related field
  • Hotel experience using Property, Sales, or Revenue Systems daily
  • Management Experience (type): Supervisor
  • Additional Requirements: Domestic and International Travel 80%

What We Offer:

Hilton Worldwide, Inc. is an equal opportunity employer and values diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment.