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Service Team Lead for Domestic Abuse Support

1 month ago

Cardiff, Cardiff, United Kingdom Vetro Recruitment Full time
Job Title: Service Team Lead for Domestic Abuse Support

About the Role:
This role is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. It is also subject to an Enhanced DBS check.

Key Responsibilities:
  • Responsible for the day-to-day running of the Adult Support Team
  • Ensure all referrals are processed and contacted within a timely manner
  • Providing adequate cover to meet the needs of the service users and partners using the One Stop Shop facilities.
  • Liaising with the Multi Agencies such as MARAC, DACC MASH Hub
  • Act as point of contact for all partner agencies.
  • Ensuring weekly cover at the SDVC court by a designated IPA
  • To proactively manage and delegate workloads
  • To be responsible for IPA's delivering regular 1:1 and telephone support.
  • To support the Therapeutic Services Manager by ensuring proactive referrals are made.
  • To develop a wide range of specialist surgeries to enhance the OSS profile.Responsible for oversight of a variety of projects across our services including the One stop shop, and community outreach team, along with the DRIVE project workers
  • Manage a multi-faceted team of IPA's (Independent Personal Advisors) and IDVA's (Independent Domestic Violence Advocates) through promoting and supporting effective teamwork
  • Responsible for the day-to-day operation of the team, providing advice and guidance, regular case management, supervision and staff inductions.
  • Work closely with the other team managers, services manager, and director to ensure quality of service.
  • Participate in the senior management team's strategic development by identifying and implementing ongoing continuous service improvement
  • Facilitate staff development, including mentoring, delivering training, facilitating regular team meetings, observing practice etc.
  • Ensure adequate provision of services for all women, children, and young people who are accessing the service.
  • Adhere to the organisation's policies and procedures and comply with data protection legislation, safeguarding legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
  • Support service users and advocate internally and externally using a trauma-informed holistic approach
  • Work effectively in partnership with statutory and non-statutory agencies

Requirements:
  • Hold a CAADA/SafeLives IDVA training certificate, relevant degree, demonstrable equivalent experience or a vocational qualification.
  • Have strong crisis management skills and the ability to deal with stressful and difficult situations.
  • Have theoretical, practical and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse.
  • Leadership and Management skills. Ability to negotiate and problem solve, manage and motivate staff, plan and prioritise workload.
  • Be available to participate in the on-call service