Airport Operations Coordinator
4 weeks ago
About the Role
As an Airport Operations Coordinator at MAG, you will be responsible for coordinating and scheduling airport operations to ensure seamless passenger flow and efficient use of resources.
Key Responsibilities
- Act as a single point of contact for internal and external customers, taking requests for repair work and recording details on corporate systems.
- Dispatch planned and reactive work orders using Manchester Airport resources and 3rd party contractors.
- Provide feedback to customers on works carried out, giving current status and expected completion dates.
- Monitor asset information systems, identifying faults and instigating corrective actions.
- Provide excellent customer service when dealing with internal and external enquiry calls.
Requirements
- Experience in scheduling, prioritising, and organising to ensure results are successfully delivered.
- Ability to manage self and work in partnership with multiple users to improve engineering standards and delivery.
- Enthusiastic and motivated, focusing on achieving results and a standard of excellence.
- Computer literate in word processing and spreadsheet development, compilation, and maintenance.
- Basic knowledge of the airport and experience using Maximo.
- Call centre or customer service experience.
About MAG
MAG is a leading airport operator group, committed to protecting the environment and supporting local communities. We offer a range of benefits, including flexible pension plans, free parking, and access to company discounts.
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