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Store Operations Manager

1 month ago

Basingstoke, Hampshire, United Kingdom Tesco Full time
About the Role
As a Shift Leader at Tesco, you will be responsible for overseeing the store from the shop floor and ensuring that everything runs smoothly. You will be the go-to person for colleagues in the absence of a manager and will be responsible for coordinating the store team to deliver an easy, fuss-free shopping experience for customers.

Key Responsibilities
  • Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
  • Supporting colleagues, ensuring they deliver daily priorities and take regular breaks
  • Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
  • Being the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Making sure the store is always clean, tidy, and well-presented
  • Supporting managers to coordinate seasonal, community, and charity events
  • Contributing to a great team atmosphere, that's inclusive of everyone
  • Providing great customer service, by listening to our customers and putting them first in everything you do
  • Keeping the team well-informed and up to speed on any communications, changes, or updates
  • Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
  • Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
  • Following health and safety routines and procedures, and ensuring colleagues do the same
  • Recognising and celebrating colleagues within the team who are providing great service

What We're Looking For
  • A great role model, who always gives thoughtful customer service that ensures every customer's needs are met
  • To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
  • To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
  • To be comfortable taking the lead, and overseeing the store in the absence of your Manager
  • To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
  • To be motivating, so you can inspire your team to deliver beyond expectations
  • To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

What's in It for You
At Tesco, we offer a range of benefits, including holiday starting at 20 days plus a personal day rising to 22 days after 12 months, flexible working, and access to free wellbeing services. We're committed to providing a fully inclusive and accessible recruitment process and welcome chats about flexible working.