Health Care Coordinator

4 weeks ago


Maldon, Essex, United Kingdom Longfield Medical Centre Full time

About the Role

We are seeking a skilled and dedicated individual to join our team as a Health Care Navigator at Longfield Medical Centre.

The successful candidate will be responsible for:

  • Answering the telephone and managing the Patch's (online triage) request.
  • Dealing with all enquiries from patients attending the surgery.
  • Booking and cancelling appointments.
  • Booking in patients arriving for appointments.
  • Dealing with non-clinical enquiries regarding prescriptions.
  • Recording home visit requests.
  • Tidying up waiting area and clinicians' rooms.
  • Filing of notes, correspondence, results etc.
  • Taking results via the telephone from hospitals.
  • Telephoning patients with results/scans etc., at the doctor's request.
  • Telephoning patients when necessary.
  • Attending staff practice meetings.
  • Chaperoning for patients when necessary.
  • Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence.

About the Candidate

We are looking for a team player with excellent communication skills, telephone manner and the ability to work under pressure.

The ideal candidate will have:

  • Strong inter-personal and prioritisation skills.
  • Commitment to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.
  • Ability to plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the practice.
  • Effective engagement and handling of interactions with a wide range of stakeholders and be comfortable with providing advice and support.
  • General Practice and SystmOne experience is preferable.

About Us

Longfield Medical Centre is a semi rural training practice with a rapidly growing list size, currently caring for over 16,500 patients, with anticipation of growth to continue over the next few years.

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.



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