Construction Technology Solutions Manager

7 days ago


London, Greater London, United Kingdom Propel Full time
Job Overview

We're proud to partner with a fast-growing construction technology pioneer. Their AI-powered platform revolutionises how construction projects are managed and monitored, bringing unprecedented visibility and efficiency to the industry.

This role offers a unique opportunity to blend technical expertise with relationship management, ensuring clients achieve maximum value from their cutting-edge platform.

The Role
  • Lead customer onboarding processes and develop implementation strategies tailored to each client's unique needs
  • Build and maintain strong relationships with key stakeholders whilst serving as their trusted adviser for platform adoption
  • Monitor customer health metrics and proactively identify opportunities for expanded platform usage
  • Collaborate with product teams to channel customer feedback into product development
  • Create and execute customer success plans that align with clients' business objectives
  • Conduct regular business reviews to demonstrate ROI and ensure customer satisfaction
  • Drive product adoption through training sessions and best practice sharing
  • Manage renewal processes and identify upsell opportunities within existing accounts
Requirements
  • 3+ years of operational experience within the construction space (Project Manager, Site Manager, Site Engineer etc.)
  • 3+ years of customer success experience, preferably in a B2B SaaS environment
  • Strong project management skills with ability to handle multiple complex implementations
  • Excellent communication and presentation skills with experience presenting to C-level executives
  • Technical aptitude with ability to quickly learn and explain complex solutions
  • Experience with customer success tools and methodologies
  • Construction industry knowledge or experience with enterprise software implementation is a plus
  • Bachelor's degree or equivalent experience in Business, Engineering, or related field
What We Offer
  • £65,000 + Bonuses
  • Private medical and dental insurance
  • Share options
  • Flexible work arrangements including hybrid options
  • Professional development budget and mentorship opportunities
  • Regular team events and social activities
  • Enhanced parental leave
  • Opportunity to work with cutting-edge technology and influential industry leaders


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