Service Catalogue Specialist

2 weeks ago


Southampton, Southampton, United Kingdom University of Southampton Full time

We are seeking a dedicated and proactive person to support the creation and ongoing delivery of our new Service Catalogue, a self-help service accessible by staff and students.

You will have a crucial role in meeting the evolving needs of our university community. As part of a brand-new team and service, you will be committed to shaping the delivery of our customer IT support services within an ITIL-based environment using our ServiceNow platform.

**Key Responsibilities**

  • Create and deliver high-quality content for the Service Catalogue
  • Develop and maintain quality criteria and standard templates
  • Collaborate with Service Owners and Support Teams to maximise the value and use of the Service Catalogue

**Requirements**

  • Strong skills in identifying, engaging, and managing relationships with various stakeholders
  • Excellent verbal and written communication skills to effectively convey information and collaborate with diverse teams and customers
  • Ability to analyse requirements, identify gaps, and propose effective solutions

**What We Offer**

  • A competitive salary of £30,505 - £34,866 per annum
  • 20+ days holiday allowance
  • Defined benefit pension
  • Flexi-time and flexible working

The University of Southampton is a research-driven institution, home to some of the world's leading minds. iSolutions is the University's IT support service whose 230+ staff support the delivery of the University's research and education activities as well as the usual business operations.



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