Service Catalogue Specialist
2 weeks ago
We are seeking a dedicated and proactive person to support the creation and ongoing delivery of our new Service Catalogue, a self-help service accessible by staff and students.
You will have a crucial role in meeting the evolving needs of our university community. As part of a brand-new team and service, you will be committed to shaping the delivery of our customer IT support services within an ITIL-based environment using our ServiceNow platform.
**Key Responsibilities**
- Create and deliver high-quality content for the Service Catalogue
- Develop and maintain quality criteria and standard templates
- Collaborate with Service Owners and Support Teams to maximise the value and use of the Service Catalogue
**Requirements**
- Strong skills in identifying, engaging, and managing relationships with various stakeholders
- Excellent verbal and written communication skills to effectively convey information and collaborate with diverse teams and customers
- Ability to analyse requirements, identify gaps, and propose effective solutions
**What We Offer**
- A competitive salary of £30,505 - £34,866 per annum
- 20+ days holiday allowance
- Defined benefit pension
- Flexi-time and flexible working
The University of Southampton is a research-driven institution, home to some of the world's leading minds. iSolutions is the University's IT support service whose 230+ staff support the delivery of the University's research and education activities as well as the usual business operations.
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