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The Blended Learning Trainer role sits within the New Services function at Smart DCC, a leading provider of technology-enabled business services. The purpose of this role is to identify and address training needs within the Smart Metering ecosystem organization through job analysis, appraisal schemes, and regular consultation with business functions.
Key Responsibilities- Work with the extended team and key stakeholders to obtain an in-depth understanding of Smart Metering and develop, deliver, and maintain the DCC training strategy and processes to ensure an efficient and effective training function.
- Training development, identify, create, and deliver training for program initiatives in line with the ADDIE training model, to facilitate the successful introduction of new services across multiple industry partners.
- Ensure Training is relevant, validated by a Subject Matter Expert (SME) and fit for purpose by interacting with users to proactively acquire feedback, working with key stakeholders to update training as required and support the annual review of Training initiatives.
- Review and maintain the Training front door process, develop relationships with the identified SMEs within DCC and its Ecosystem to ensure the accuracy and relevancy of training initiatives.
- Act as lead for comms regarding Training, attend regular meetings with key stakeholders to identify/address training gaps and ensure the training function is addressing their needs and to identify areas of improvement to further enhance the function capability.
- Responsible for maintaining training records and producing reports to analyse the effectiveness of the training function and to identify opportunities to improve engagement.
- Work closely with the Knowledge function to ensure training and knowledge are aligned and identify any knowledge changes that require updates to training or would benefit from a training intervention.
- Support line managers within DCC operations with the onboarding of new staff.
- 5 years training experience, designing, and delivering training using the ADDIE training model in a multi-channel approach (In Person, Virtual, Recordings, Video, e-Learning)
- Experience creating, publishing, and reporting outcomes of e-Learning modules.
- Experience using LMS systems preferably within an ITIL (Information Technology Infrastructure Library) environment.
- Experience delivering training within a programmatic environment to industry partners.
- Proven experience delivering IT training, producing user guides and how to videos.
- AET/PTLLS or equivalent
- CIPD learning and development level 3 or equivalent.
At Smart DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn't be possible without our people. Each person at Smart DCC brings a special kind of power to the business, and if you join us, we'll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it's doing purposeful work, helping us grow or building the career you want – we'll give you the support to do it all.
Our secure network for smart meters is transforming Britain's energy system and helping the country's fight against climate change: we want you to be part of our journey.
