Service Desk Operations Manager

6 days ago

Swindon, Swindon, United Kingdom Peaple Talent Full time
Service Desk Manager Opportunity

The Peaple Talent Organisation is seeking a dedicated Service Desk Manager to oversee a team responsible for delivering exceptional technical assistance. The emphasis will be on advancing a proactive approach to support that significantly improves user satisfaction.

Key Responsibilities:
  • Ensure adherence to established service management frameworks, quality standards, and security protocols.
  • Oversee service desk operations, ensuring the delivery of top-tier support to both internal teams and external partners.
  • Lead, inspire, and develop team members to meet and exceed performance targets.
  • Continuously seek ways to enhance team performance and efficiency.
  • Collaborate with problem management and training teams to reduce support request volumes.
Requirements:
  • Proven experience leading a service desk within various settings.
  • Demonstrated success in implementing service management best practices.
  • Strong technical expertise in areas such as Microsoft O365, desktop, and application support.
  • Experience in regulated environments, particularly those involving financial advisors.

We are looking for a highly motivated individual with a strong commitment to exceptional service delivery. If you are a results-driven professional with a passion for delivering top-notch support, we encourage you to apply for this exciting opportunity.

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