Senior Machine Learning Engineer

7 days ago


London, Greater London, United Kingdom E-Solutions Full time
Job Summary: E-Solutions is seeking a highly experienced Senior Machine Learning Engineer to lead the development and implementation of AI solutions in our contact center operations. As a key member of our team, you will be responsible for designing and deploying AI-powered systems that enhance customer experience and drive business growth.

**Key Responsibilities:**
  • Design and develop AI models using machine learning algorithms and frameworks.
  • Collaborate with cross-functional teams to integrate AI solutions into existing systems.
  • Evaluate and implement new AI technologies and tools.
  • Provide guidance and training to team members on AI best practices and implementation strategies.


**Requirements:**
  • Bachelor's degree or higher in Computer Science, AI, or related field.
  • 10 years of experience in AIML development and implementation.
  • 5 years of specific experience with contact center AI solutions.
  • Experience with Azure AI and cloud services such as Azure OpenAI, Azure ML, Azure DevOps, etc.
  • Proven track record of successful AI project delivery.
  • Strong understanding of NLP, chatbots, and voice analytics.
  • Experience with contact center platforms like Genesys.


Estimated Salary: $200,000 - $280,000 per year.

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