German Language IT Support

3 weeks ago


Little Chesterford, United Kingdom Polytec Personnel Ltd Full time
Job Summary
We are looking for a highly motivated 1st Line Technical Support specialist to provide technical assistance to our clients. The ideal candidate will have excellent communication skills, fluency in both English and German, and the ability to work under pressure.

As part of our global support team, you will handle front-line enquiries, troubleshoot basic technical issues, and escalate complex problems to senior technicians. Your primary focus will be on delivering exceptional customer service through various communication channels.

Main Responsibilities:
  1. Deal with incoming support enquiries and provide timely resolutions.
  2. Troubleshoot technical issues related to PC hardware, Windows platforms, and applications.
  3. Work collaboratively with customers and internal teams to resolve issues efficiently.

Requirements:
  1. Relevant IT experience and qualifications.
  2. Strong knowledge of PC hardware, operating systems, and software applications.
  3. Excellent verbal and written communication skills with a customer-centric approach.


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