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Customer Service Representative

1 month ago

Edinburgh, Edinburgh, United Kingdom Skipton Building Society Full time

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

Salary: £27,000 - £30,000 per annum

In this role, you will be working 36 full-time flexible hours across Monday to Saturday to support operating hours in the branch. As a Customer Service Consultant, you will be engaging in conversations to find out our customers' needs, providing information to customers about our full savings range, products and services that we offer.

About the Role
  • Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.
  • Acting as the first point of contact for customers in branch and over the phone with enthusiasm and a desire to help our customers.
  • Proactively contacting our customers over the phone to identify and discuss their needs.
What We Need From You
  • Possession about delivering exceptional customer service
  • Enjoy meeting new people and engaging in purposeful conversation
  • Work well with others, with a 'one-team' mindset across multiple channels.