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Senior ICT Service Desk Analyst

1 month ago

Chelmsford, Essex, United Kingdom Ringway Jacobs Full time
Job Title: Senior ICT Service Desk Analyst

We are seeking a skilled Senior ICT Service Desk Analyst to join our team at Ringway Jacobs. As a key member of our IT department, you will be responsible for providing high-quality technical support to internal staff and external customers.

Key Responsibilities:
Monitor and respond to incoming IT support requests via the ticketing system, telephone, or from colleagues.
Implement fixes and solutions in line with IT standards, either directly with customers or via email, remote control, or onsite.
Maintain accurate records of support issues using the company's ITSM system.
Set up and relocate new desktops, laptops, tablets, phones, and other devices such as printers.
Build and deploy IT equipment as required.
Provide proactive problem management through checking manufacturer websites.
Produce collateral for use on our websites, such as self-help articles, help videos, and blog posts.
Offer support and training with new devices and software.

Requirements:
ITIL Foundation certificate.
Previous experience supporting Android, mobile device management software, or AirWatch (WorkspaceONE).
Previous experience working as a 2nd line IT support engineer.
Previous experience of hands-on desktop support with a range of operating systems.
Hardware configuration and deployment including PCs, laptops, tablets, mobiles, and printers.
Microsoft Office support including Outlook, Word, Excel, and Office 365.
Previous experience supporting security products including Anti-Virus.

If you are a skilled and experienced IT professional looking for a new challenge, please apply for this exciting opportunity to join our team at Ringway Jacobs.